Wedence is operated by Wedence Technologies LLP(“Wedence”, “we”, “us”). This policy explains when you can get your money back for anything you buy on wedence.in, and how to ask. Every payment is one-time: there are no subscriptions and nothing renews. Last updated: 22 October 2026.
At a glance
| What you bought | Refund |
|---|---|
| A plan (Pro, Signature) | Full refund within 7 days of payment, if no WhatsApp messages have been sent through the plan. |
| A single design | Full refund within 7 days of payment, if your invitation has not been published with that design. |
| Concierge | Full refund until our team starts work on your wedding. Not refundable after that. |
| WhatsApp messages already sent | Not refundable. |
| The free plan | Nothing to refund. It stays free. |
Cancellation
Because nothing on Wedence is a subscription, there is nothing to cancel to stop future charges. You will never be billed again unless you choose to buy something. You can stop using Wedence at any time, and you can ask us to delete your wedding, your guest list or your whole account by emailing us from the address on the account.
Cancelling or deleting an account does not by itself refund a purchase. To get money back, ask for a refund as described below, within the time limits in this policy.
Plans: Pro and Signature
You can have a full refund of a plan within 7 days of payment, as long as no WhatsApp messages have been sent to your guests through the plan. That includes invitations, save-the-dates, reminders and updates sent from your dashboard. Once messages have gone out, the plan has been used and is not refundable, because each message is a real cost to us the moment it is sent.
If you upgraded from one plan to another, the refund covers the amount you paid for the upgrade, on the same rule. When a plan is refunded, your wedding returns to the plan it was on before, and the invitation, guest list and RSVPs you have collected stay exactly where they are.
Single designs
Every design can be previewed in full, for free, before you buy it. If you buy one and change your mind, you can have a full refund within 7 days of payment, as long as your invitation has not been published with that design. Once guests can open your invitation in that design, it has been used and is not refundable. A refunded design is locked again for your wedding.
Concierge
Concierge is hands-on work by our team. You can cancel it for a full refund at any time before our team starts work on your wedding. Work starts with our first working session with you, or when we begin building your invitation, whichever comes first, and we will always tell you when that is. After work has started, Concierge is not refundable.
What is never refundable
- WhatsApp messages that have already been sent, including any charge for messaging beyond your plan’s guest allowance.
- Any purchase once its 7-day window has passed, or once it has been used as described above.
- Fees your own bank or card issuer charges you, such as currency conversion on an international card.
Payment problems
Charged twice, or charged but nothing switched on? Write to us with the payment ID from your bank or Razorpay receipt. A duplicate payment is refunded in full. If money left your account but your plan or design did not switch on, we will either switch it on straight away or refund you, whichever you prefer.
Payment failed but money was debited?Your bank usually reverses a failed payment on its own within 5–7 working days. If it has not come back after that, write to us with the payment ID and we will chase it with our payment partner.
If your wedding is postponed or cancelled
Postponed: your plan, designs and Concierge stay with your wedding. Change the date in your dashboard, or tell us and we will help. Nothing needs to be bought again.
Cancelled: the rules above apply. If you are outside them, please still write to us. We will look at your situation with care, though we cannot promise a refund.
How to ask for a refund
Email hello@wedence.in or message us on WhatsApp from the email address or phone number registered on your account. Tell us what you bought and, if you have it, the payment ID from your receipt.
We reply within 2 working days. An approved refund is paid back to the same payment methodyou used (UPI, card, netbanking or wallet) and usually reaches you within 5–7 working days, depending on your bank. Refunds are made in Indian rupees, for the amount you actually paid, including any discount.
If something has gone wrong, please talk to us before raising a dispute with your bank. We can almost always sort it out faster.
How our service is delivered
Everything on Wedence is delivered online. Nothing is shipped. A plan or design switches on in your dashboard immediately after a successful payment, and you will see it straight away. For Concierge, our team contacts you to plan your wedding after payment. Prices are in Indian rupees (INR).
Changes to this policy
We may update this policy from time to time. The version that applies to a purchase is the one published here on the date you paid. See also our Terms of Service and Privacy Policy.
Contact us
Wedence Technologies LLP
Email: hello@wedence.in
Phone / WhatsApp: +91 92551 16455