There is no ticket system here and no contact form. Three channels reach the same small team, and WhatsApp is the fastest of them.
WhatsApp — fastest
Message us on WhatsApp. Best for anything urgent, anything about a wedding that is close, and anything easier to explain in two sentences than in an email.
hello@wedence.in. Best when you need to attach something — a guest list, a screenshot of a problem, a billing or invoice question — or when you want a written record of the exchange. Data deletion requests should come by email from the address on the account.
Prefer a call?
Message us on WhatsApp and ask for a call, and we will ring you back during Indian hours. Worth it when something needs to be sorted out live rather than in messages — usually a send going out the same day.
What to include, so we can help on the first reply
Your invitation link or wedding name, what you expected to happen, and what happened instead. If it is a display problem, the phone and browser you saw it on and a screenshot. If your wedding is within a week, put that in the first line — it changes where your message sits in the queue.
Before you write: the answer may already be here
The setup guidewalks through the whole product screen by screen, from creating an account to tracking RSVPs, and answers most “how do I…” questions faster than we can. Pricing covers what each plan includes and what a guest beyond the included count costs. How it works covers per-event RSVP, guest segmentation and WhatsApp sends.
Vendors, planners and partnerships
Same channels — just say so in the first message. Folio is our free CRM for wedding businesses, Baton is our workspace for planners running several weddings at once, and the vendor directory is where couples find vendors on Wedence.